Frequently Asked Questions

Do you offer discreet shipping? 

Yes! At The 710 Source, we understand how important discretion is when it comes to packaging.  All items are shipped in unmarked brown, or standard USPS boxes.  

Can my order be shipped to a PO Box? 

Yes.  As long as you do not select Fed Ex as your shipping option, your order can be delivered to a PO Box.  Fed Ex does not make deliveries to PO Boxes.  

Why should I shop online instead of a physical smoke shop?

Good question. Yes, there are a lot of options for where you can shop for new glass, vaporizers, and all of your smoking accessories.  As an online headshop, The 710 Source is able to carry a wider variety and larger selection than you would typically find in a brick and mortar store front.  This can be especially handy when you're looking for a specific or specialty item, which can be a bit harder to track down.  

Lower Prices

As a headshop that operates exclusively online, with no physical store front, The 710 Source has extremely low overhead costs.  By keeping our costs down, we are able to pass those savings along to you.  

Better Quality

Here at The 710 Source we prides ourselves on bringing you only products that we believe in and stand behind.  We have partnered with some of the largest and most reputable brands to ensure that the products we carry are top notch.  

Fast & Discreet Shipping

We know, there's something about being able to walk out of a store with your new purchase in-hand that just makes you feel good.  It's not easy waiting on a package in the mail when you're super stoked about your new purchase!  The 710 Source helps to minimize that angst by providing fast and discreet shipping, letting you enjoy your new pipe or vaporizer as quickly as possible.  Our orders department has fine tuned the art of properly packaging glass to thoroughly protect each piece.  Rest easy knowing your package will arrive safely in one piece, in just a couple short days!

Customer Service 

Customer Service is our top priority at The 710 Source.  Our number one goal is to ensure customer satisfaction and for you to thoroughly enjoy your glass pipes, vaporizers, and smoking accessories.  If you have any questions, issues, comments, or concerns, please reach out to us at info@The710Source.com or give us a call at 844.710.7100.
 

Convenience

Shopping online with The 710 Source allows you to shop 24 hours a day from the comforts of your own home.  Take your time, purchase when your ready, and have your products conveniently shipped right to your doorstep.  Don't worry, all of our glass, vaporizers, and accessories are shipped in unmarked boxes, meaning your neighbors and Postal Service won't have any idea of the contents of your package.  

I saw a product cheaper on another website.  Do you match prices?

Yes! If you have found one of our products advertised at a lower price by another authorized dealer, The 710 Source will beat their price by 5%.  Just shoot us an email at dabmasters@The710Source.com with the link to the product with the lower advertised price.  

How can I find out when a product I want will be back in stock?

Head back on over to the product page and click on the yellow button in the bottom right corner that says "Let me know when available!". We respect your privacy, so you'll have the option to sign up for our newsletter, but you certainly don't have to.  You'll receive a one-time email notifying you as soon as the product is back in stock!

I tried out my new purchase, but turns out I don't really like it.  Can I return it?  

Negative, Ghost Rider.  The 710 Source does not accept returns on any used items, because, well yea.  That's gross.  Sell it to your gross buddy.  If you haven't used it?  Hell yea! Head over to our Returns & Refunds page so we can get you all set up with an RMA.

How long will it take for my refund to be issued?

Your refund should post to your account within 1-3 days of The 710 Source receiving your returned product, however this is dependent on how quickly your bank works.  
  

What payment methods do you take?

The 710 Source can accept payments with Visa, Mastercard, Discover, and American Express.  

 

Shipping FAQs

How Much Does Shipping Cost?

The 710 Source offers FREE SHIPPING anywhere in the USA on all orders.  Additionally, US customers may choose expedited shipping via USPS or UPS.  International customers qualify for free shipping on orders over $300. 

 

How Long Does Free Shipping Take?

Free US Shipping orders are delivered via USPS, FedEx, or UPS.  The 710 Source carefully checks each order to determine which shipping method will be quickest.  USA orders typically arrive in 2-4 days.  

Can I have my order shipped to a PO Box?

Yes!  We are able to ship to PO Boxes, just make sure to select USPS as your shipping option, or if you choose Free Shipping, just add a note to your order at checkout. 

What should I do if I open my box and my item breaks during shipping?

Each package goes through a complete pre-shipment inspection to ensure your order arrives in flawless condition.  By utilizing state of the art proprietary packaging methods, The 710 Source can ensure that your items will arrive in perfect condition, in the exact flawless condition as when it was packaged.

In the unlikely event that an item in your order is damaged or defective, The 710 Source will replace it at no cost.  Notify our Dab Master team within 72 hours of delivery with an order number and photos of the damaged item as well as the packaging.  We'll take it from there!

Don't throw away anything until you hear from a Dab Master team member.  In the event that we need the package back, we will  provide a prepaid return shipping label.